SUPPORT LEVEL

STANDARD

ENHANCE

PREMIUM

Term

1 year 1 year 1 year
Support Hours 8am - 6pm Local Time 24x7x365 24x7x365
Software Maintenance Major & Minor Updates Major & Minor Updates Major & Minor Updates
Hardware Warranty Extended For Term Extended For Term Extended For Term
Hardware Replacement Standard Replacement Standard Replacement Advance Replacement
Online Support Site yes yes yes
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